TERMS & CONDITIONS

Terms & Conditions

Terms of Use

  1. Once a purchase is made we may need to collect information about you to process the transaction, fulfil your order and provide you with the services you expect then and in the future. This information may include, but is not limited to, details such as your name, your address, your phone number and your credit card details. This information will be kept secure and is bound by our confidentiality codes.
  2. Cut Price Cruises's packages gives you access to European and Worldwide Cruises and as a registered Travel Agent has access to discounts of the full spectrum of travel related services  Drinks packages, cabin upgrades, onboard amenities, shore excursions, discounts, onboard spend - these discounts by their very nature are variable and Cut Price Cruises cannot guarantee any percentages off the services we provide.
  3. Cut Price Cruises works with a multitude of agents, operators and marketers to ensure we achieve the most competitive prices for our clients. There are strict guidelines that we follow however to ensure that the cruises  we booked for our clients meet our stringent guidelines on consumer protection and subsequently there are companies that we will not use however due to their lack of booking protection.
  4. Cut Price Cruises offers its services over a 12 month period.  Thereafter members will be subject to an annual concierge fee, variable dependent on the package purchased.  This covers any and all services provided by Cut Price Cruises. The first years membership is free of charge for all NEW memberships purchased, however, the annual fee will continue to apply to all UPGRADED Memberships.  All subsequent charges will be taken yearly automatically on or around the anniversary of the date of 1st purchase at the live euro conversion rate of the day.
  5. It is your responsibility to be in possession of a valid passport and any visa that may be necessary for travel. Cut Price Cruises will not be held responsible for any loss or delay that may occur as a result of the passport or visa not being produced for travel.
  6. Unless we have your express consent we will only disclose personal data to third parties if this is required for the purpose of completing your transaction with us. This is of course subject to the proviso that we may disclose your data to certain permitted third parties, such as members of our own group, our own professional advisers who are bound by confidentiality codes, and when we are legally obliged to disclose your data.
  7. This is a European retail site. Non Euro residents may be subject to a variable cross border fee applied by their card issuer.
  8. Cut Price Cruises reserves the right to make changes to the policies, products and services described in this confirmation pack and also the website at any time without notice. Anyone who uses, or makes decisions based on this information, does so at their own risk. By accessing the website, the user agrees to hold Cut Price Cruises and its affiliates blameless against any claims for damages arising from any decisions that the user makes based on this information.
  9. Any and all vouchers or incentives that were issued with the purchased package can be viewed, alongside their respective terms and conditions, by logging into your account using the username and password contained herein.
  10. Signed documentation is required for membership packages to be activated for use. We ask that you aim to send back these signed documents within 14 days of receipt of confirmation. If after 8 weeks we have still not received the requisite signed documents the membership will be cancelled forthwith without recompense.

 

Security

We take every precaution to protect your personal information. We only allow  access to the customer database when absolutely necessary, and then under  strict guidelines as to what use may be made of such details. We may ask you for proof of identity before disclosing any personal information to you.

Surveys

We always aim to improve the services we offer. As a result we may occasionally canvas our customers using surveys. Participation in surveys is voluntary, and  you are under no obligation to reply to any survey you might receive from us. Should you choose to do so, we will treat the information you provide with the  same high standard of care as all other customer information.


DATA PROTECTION

Accepting that which is established in the law General Data Protection 2016/679, we inform you that the data collected will be used for us to be able to comply with the service of reserving accommodation in holiday locations and holiday packages, as well as invoicing of them, the responsible company for this being Easy Consulting SL (CIF B53788626), Carrer Ametler Amarg 10, 03580 Alfaz del Pi, Alicante), telephone 0800 950 6239 and email info@cutpricecruises.co.uk.  The personal details which we collect will be stored for the amount of time necessary to be able to carry out the service contracted, and the responsible party for conserving these details reserves the right to conserve this data during the legal time limits laid out by law, thus for the necessary time for the attention or lodging of a complaint or legal action.  The legal basis of the processing has its origin in the contractual treatment laid out between Easy Consulting and yourself by way of the commercial relation referred to in the reservation of hotel accommodation.  We will not share your details other than in a way imposed by law.  You have the right to exercise your legitimate right of access, rectification, cancellation, opposition, limitation or portability, for which you must apply in writing to Easy Consulting, either to the address aforementioned or by email. 

This message is intended for the main addressee only and may contain confidential information which by law may not be divulged.  In case of having received this email erroneously, we ask that you communicate with us immediately by email (e-mail info@cutpricecruises.co.uk) or by telephone 0800 950 6239 and that you eliminate it along with any attachments there may be.  The distribution, copying or use of this message or of any attachment without authorisation is prohibited by law.

From time to time we would like to send you an Email with updates on products and services, promotions, special offers, news and events for your consideration. Check the box below to confirm you would like to receive our future Emails 

Term and Conditions Supplement Breaks

Terms and Conditions Supplement Breaks

As a Cut Price Cruises client, you can select from a range of supplement breaks at Resorts/Hotels across the UK, Europe, and Globally. When using the supplement breaks there would be no requirement to attend a marketing exhibition, However, you would be required to pay a supplemental resort fee, which is a variable rate that will differ according to the destination selected, time of year traveled, board basis, persons traveling, accommodation standard and other factors.
 

  1. Please be aware no claims will be honoured or acknowledged outside these terms and conditions.
  2. It is your responsibility to be in possession of a valid passport and any visa that may be necessary. If you need to apply for a new 10-year passport, please do so at least 12 weeks prior to departure. Any children under 16 who are not included on a valid 10-year passport will need to hold their own passport when traveling abroad. Cut Price Cruises will not be held responsible for any loss or delay that may occur as a result of the passport or visa not being produced for travel. City breaks and cruises are provided by Extra Time Online for access only. They are serviced by independent companies and Cut Price Cruises take no responsibility for the service of these offers.
  3. Please note that cruises and European city breaks have additional terms which are specific to that item. They may, for example, state that the ticket is non-cancellable or non-refundable, and have other information relating to itinerary and refunds. You are responsible for complying with any airline's terms in relation to check-in times, reconfirmation of flights or other matters. In relation to flight tickets, you are required to use all flight coupons in order of sequence. If this requirement is not met the airline may void the ticket.
  4. When you purchase anything from us or give us any personal data as indicated above, we may need to collect information about you to process the transaction, fulfil your order and provide you with the services you expect then and in the future. This information may include, but is not limited to, details such as your name, your address, your phone number and your credit card details. This information will be kept secure and is bound by our confidentially codes.
  5. Cut Price Cruises does not accept liability for any changed, loss delays, injuries/deaths, accidents or dissatisfaction caused by occurrences and conditions beyond its control including, but not limited to, act of god, nature, sickness, strikes, local customs, law and politics, wilful or negligent acts and/or omissions of any other person of companies who are not employees or authorised agents of Cut Price Cruises.
  6. You undertake to us that the details you give to us are correct and in particular that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the product or service. In order to ensure that the payment details are your own, we may ask you certain security questions such as the 3-digit CVV code on the reverse of your credit card.
  7. All arrangements are subject to the conditions imposed by participating resorts and Cut Price Cruises do not accept responsibility for their faults or the negligence of others.
  8. Prior to all arrangements Cut Price Cruises vets appointed resorts, destinations and associate companies. These Cut Price Cruises holidays are planned in advance. If, in between the planning and holiday time, circumstances beyond Cut Price Cruises control change, Cut Price Cruises reserve the right to vary and/or substitute the itineraries and any components of the holiday offer.
  9. Cut Price Cruises has, and will, persevere to give optimum services by selecting and contracting high quality holiday resorts, agents and suppliers for their standards and credibility. Cut Price Cruises reserves the right to substitute or provide alternative accommodation of a similar standard due to any unforeseen circumstances.
  10. Cut Price Cruises accommodation which is booked on a flexi week basis, can only be organised using the active resorts on our website, https://www.cutpricecruises.co.uk. Verbal claims from sales agents or alternative marketers as advised on the company website are subject to availability on destinations available will only be honoured if our customer services have availability.
  11. Unless we have your express consent, we will only disclose personal data to third parties if this is required for the purpose of completing your transaction with us. This is of course subject to the proviso that we may disclose your data to certain permitted third parties, such as members of our own group, our own professional advisers who are bound by confidentiality codes, and when we are legally obliged to disclose your data. You authorise us to contact you with future promotions.
  12. If, for whatever reason, it is necessary for you to cancel your accommodation you must contact customer services at your earliest convenience to make them aware of the cancellation. Failure to do so may result in paying the full rental price on the accommodation you had reserved.
  13. Signed documentation is required to activate your account. We ask that you aim to return the signed documents within 14 Days of receipt and post it back to the following address: 275 New North Road, London N1 7AA Please be aware we can only make your reservation on your week once we have received your signed documents.
 
DATA PROTECTION

Accepting that which is established in the law General Data Protection 2016/679, we inform you that the data collected will be used for us to be able to comply with the service of reserving accommodation in holiday locations and holiday packages, as well as invoicing of them, the responsible company for this being Easy Consulting SL (CIF B53788626), Carrer Ametler Amarg 10, 03580 Alfaz del Pi, Alicante), telephone 0800 950 6319 and email info@platinumweeks.co.uk.  The personal details which we collect will be stored for the amount of time necessary to be able to carry out the service contracted, and the responsible party for conserving these details reserves the right to conserve this data during the legal time limits laid out by law, thus for the necessary time for the attention or lodging of a complaint or legal action.  The legal basis of the processing has its origin in the contractual treatment laid out between Easy Consulting and yourself by way of the commercial relation referred to in the reservation of hotel accommodation.  We will not share your details other than in a way imposed by law.  You have the right to exercise your legitimate right of access, rectification, cancellation, opposition, limitation or portability, for which you must apply in writing to Easy Consulting, either to the address aforementioned or by email. 
 
This message is intended for the main addressee only and may contain confidential information which by law may not be divulged.  In case of having received this email erroneously, we ask that you communicate with us immediately by email ( info@cutpricecruises.co.uk) or by telephone 0800 950 6239 and that you eliminate it along with any attachments there may be.  The distribution, copying or use of this message or of any attachment without authorisation is prohibited by law
 
The contents of this communication, as well as all attached documentation, is confidential and is only meant for the person to whom it is addressed. Should you not be the addressee, we ask that you inform us and do not reveal its contents to third parties, and that you destroy it. Thank you.
From time to time we would like to send you an Email with updates on products and services, promotions, special offers, news and events for your consideration. Check the box below to confirm you would like to receive our future Emails 
Contact Your Travel Agent on Freephone 0800 950 6239